Privacy policy
This policy explains what Veritas Auto collects, why, and what control you have over it.
Information we collect
Account details (name, email address), vehicle details you submit, photographs you upload, diagnostic answers, support messages, and payment confirmation records returned by our payment provider. We do not store card numbers.
How we use it
To produce your valuation reports, keep them available in your dashboard, process payments and subscriptions, respond to support requests, and improve valuation accuracy. Vehicle photographs are processed to detect condition and damage.
Sharing
We share data only with the processors required to run the service — hosting and database infrastructure, our AI analysis provider, our email delivery provider and our payment provider. We do not sell personal information or vehicle data.
Storage and security
Data is stored on managed infrastructure with row-level access controls so an account can only reach its own records. Vehicle images are held in a private bucket accessible only to the owning account. All traffic is served over HTTPS.
Retention
Reports and their supporting images are retained while your account is active so you can revisit them. Delete an individual valuation from your dashboard, or contact support to close your account and remove associated data.
Your rights under POPIA
You may request access to the personal information we hold about you, correction of inaccurate information, or its deletion. Contact us through the support page and we will respond within a reasonable period.
Cookies
We use only the storage necessary to keep you signed in and to remember basic preferences. We do not run advertising trackers.
Questions about this policy? Contact support. See also our terms of service.